Contact Us

Get in Touch with Frostvex

We're here to help! Whether you have a question about a product, need assistance with an order, or just want to share feedback, the Frostvex team is ready to assist you. We pride ourselves on providing friendly, responsive customer service and aim to make your shopping experience as smooth as possible.

Contact Information

Reach out to us using any of the following methods, and we'll get back to you as quickly as we can:

Business Hours

Our customer service team is available to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
  • Saturday – Sunday: Closed

If you contact us outside of business hours, we'll respond to your inquiry on the next business day.

Response Time

We strive to respond to all email inquiries within one business day. During peak periods or holidays, response times may be slightly longer, but rest assured we will get back to you as soon as possible. Phone inquiries received during business hours are typically handled immediately.

Order, Shipping & Returns Inquiries

Questions About Your Order

If you have questions about an order you've placed, please include your order number in your message. This helps us locate your information quickly and provide you with accurate, timely assistance. You can find your order number in the confirmation email sent to you after purchase.

Shipping Information

All orders ship within the United States with free shipping. Standard delivery time is 3–5 business days from the date your order is processed. If you have specific questions about the status of your shipment or need tracking information, please contact us with your order number and we'll be happy to help.

Returns & Exchanges

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange. For detailed information about our return process, eligibility, and instructions, please visit our Return Policy page. If you have questions about initiating a return or need assistance, reach out to us at content@frostvex.shop or call (505) 831-9796.

We're Here to Help

Your satisfaction is our priority. Whether you need product recommendations, order support, or assistance with a return, the Frostvex team is committed to providing prompt, courteous service. Don't hesitate to reach out — we look forward to hearing from you!